Frequently Asked QuestionsFAQ
What countries are available for shipping?
We offer international shipping to customers in the USA, Singapore, Sweden, Australia, the UK, Eurozone countries, New Zealand, and Canada (updated 2/2/2023).
TOYO STEEL is a traditional toolbox manufacturer founded in Japan in 1969. All products purchased from us are shipped directly from our manufacturing facility in Osaka, Japan. By selling directly from the manufacturer, we ensure both quality and security.
How much does international shipping cost?
Shipping fees are calculated based on volumetric weight (the amount of space the package occupies relative to its actual weight).
We offer free shipping for orders over the following amounts:
United States: Free shipping
🔔 Note for U.S. customers: Due to the recent increase in import duties, we are currently offering free shipping to help offset these additional costs.
Canada: $70 CAD
Australia: $120 AUD
New Zealand: $130 NZD
United Kingdom: £65 GBP
Hong Kong: $500 HKD
Taiwan: $2,000 TWD
Singapore: $90 SGD
Sweden: 850 SEK
UAE: 250 AED
Eurozone countries: €75 EUR
For all other countries, free shipping is not available. However, the unit price per item is set lower to compensate for the shipping cost.
I can't use a coupon.
Due to system limitations, we cannot apply coupons after an order has been confirmed. Please be aware of this in advance.
In principle, you must register as a member to use coupons. If you are unable to apply a coupon, please make sure your information is registered correctly by following the steps below.
[For All Customers]
Coupons are linked to the address registered in your member information. To ensure proper coupon application, please register your address under "Confirm Address" on your My Page after completing your membership registration.
https://www.toyosteel.jp/en/account
[Overseas customers]
For coupons exclusive to email magazine subscribers, registering your address is essential. After signing up, please register your address on My Page using the link above.
[Japanese customer]
Coupons for LINE ID-linked members require both membership registration and ID linkage. After registering as a member, please re-link your ID and ensure that "LINE linked" is displayed on My Page.
For instructions on how to link your ID, please refer to the following page:
https://www.toyosteel.jp/blogs/news/line-for-japanese
Can I purchase TOYO STEEL products from external websites like Amazon or eBay?
TOYO STEEL Co., Ltd. sells its products only through our official store and authorized dealers. Only purchases made through these channels are eligible for TOYO STEEL’s warranty.
Please be aware that not all sellers advertising TOYO STEEL products are authorized. Unauthorized sellers may offer counterfeit, used, or damaged items—or may not even have TOYO STEEL products in stock. If you purchase from an unauthorized seller, you may face difficulties with after-sales support. Additionally, we cannot assist with returns or exchanges for products bought outside our official store or authorized dealers.
To ensure authenticity and reliable support, always purchase from our official store or authorized dealers. For a list of authorized dealers, please contact us via the link below:
https://www.toyosteel.jp/en/pages/contact
Please note that unauthorized sellers may appear on marketplace platforms such as Amazon and eBay. In particular, Amazon.com is not an authorized dealer of TOYO STEEL products. If you find a product listed at a significantly lower price than those at our official store or authorized dealers, it is highly likely that the seller is unauthorized.
Can I receive my order at a P.O. Box?
We do not deliver to P.O. Boxes because our products are too large to fit in them.
When will my order arrive?
Orders are shipped via FedEx, DHL, or EMS, depending on the most suitable carrier for your location.
Please note that order processing and shipping do not take place on Saturdays, Sundays, Japanese public holidays, year-end and New Year holidays, Golden Week, or Obon holidays. In general, orders are shipped the next business day or the following business day after purchase.
Delivery times vary by destination, but most orders arrive within 3 to 6 days after shipping.
All shipments include a tracking number, allowing you to track your package at any time.
I would like to know about payment of customs duties and taxes.
International shipments may be subject to customs duties, VAT, taxes, and carrier handling or brokerage fees.
💡 For shipments to the United States:As of August 29, 2025 (12:01 a.m. EDT), the de minimis exemption no longer applies to imports into the United States.
All imported goods are subject to duties and taxes regardless of value.
Steel products (HS 732690) are subject to a 50% import tariff under U.S. regulations.
We no longer offer tariff prepayment services.
Duties, taxes, and brokerage fees may be collected upon delivery by DHL, FedEx, or U.S. Customs.
💡 For shipments to Europe:
Both customs duties and VAT (typically around 20%) may apply depending on the destination country.
Please note that the total import charges (including VAT, customs duties, and carrier handling or advance payment fees) may reach approximately 30–40% or more of the product value in some cases.
Carrier handling or advance payment fees (usually around 15–25 EUR) may also be charged by DHL, FedEx, or the local customs office.
💡 For all other countries:
We do not offer any tax or duty prepayment services.
All duties, taxes, VAT, brokerage fees, and related charges must be paid by the recipient upon delivery.
Please note:
Import duties, taxes, and related fees are determined by the destination country’s regulations and are the sole responsibility of the recipient.
These charges are not included in the product price or shipping fee.
By placing an order, you acknowledge and agree to pay any applicable import duties, taxes, and related fees.
If a shipment is refused due to unpaid import charges or is returned due to prolonged absence, return shipping costs, administrative fees, and any other applicable charges will be deducted from the refund.
Due to the size and weight of our products, international return shipping costs may be significant and may result in a small or zero remaining refundable balance.
Can I specify the delivery date and time?
For Overseas Customers: Delivery dates cannot be specified for international shipments.
For Japanese Customers: If the item is in stock, you can request a specific delivery date starting from the third business day after placing your order. Please enter your preferred date in the remarks column at checkout.
Changes to the specified delivery date are possible, but if the date is approaching, we may not be able to accommodate your request.
For more details on shipping, please refer to "About Overseas Delivery / Tariffs" at the following link:
What payment methods are available?
We accept the following payment methods:
Credit Cards: VISA, MasterCard, American Express, JCB (Please check with your card issuer for details.)
Other Payment Methods: Shop Pay, Apple Pay, Google Pay, Paidy, PayPal
How can I search for a product?
You can use the search bar on our website to find products by entering keywords.
How can I check if my personal items will fit?
The inner dimensions of each product are listed on the product details page. Please check these measurements before purchasing.
Even if you contact us, we may not be able to confirm whether a specific item will fit inside, especially if we do not have the exact item for reference.
Can I change or cancel my order?
Once an order is completed, we cannot cancel or modify it (e.g., adding or changing items). Please review your order carefully before finalizing your purchase.
However, we allow cancellations within 30 minutes of placing the order, provided it has not yet shipped.
In the case of an unavoidable cancellation, we will deduct 3% from the total payment and refund the remaining amount.
Once an order has been shipped, cancellations may not be possible, depending on when you contact us.
Can I return or exchange an item?
We accept returns within 7 days of receiving your order.
If you do not contact us within 7 days of delivery, we cannot issue a refund or exchange, regardless of the reason.
Returned items must be unused and in their original condition.
🚫 Returns and exchanges due to color differences between the product photo and the actual item are not accepted (except in cases where the wrong item was delivered).
For detailed return procedures, please check "About Returns" at the following link:
https://www.toyosteel.jp/en/pages/user-guide
I did not receive an email even though I ordered.
If you did not receive an email after placing an order, consider the following possibilities:
Your order may not have been completed successfully.
Your email address may have been entered incorrectly.
The email may have been sent to your junk/spam folder due to your email settings.
📌 Check your spam folder first.
If you use a domain-based email filter, emails from our site may not be delivered. Please whitelist the domain "@toyosteel.jp" in your email settings.
If you still cannot find the email after checking the above, please contact us via the inquiry form on our website.
Do you sell your items in physical stores?
For Overseas Customers:
We have retail stores in some countries. Please contact us, and we will introduce you to a distributor who can provide store information. (Note: In some countries, distributor information may not be available.)
However, the number of products available in physical stores is limited, so we recommend purchasing from our website.
For Customers in Japan:
Our toolboxes are available at TOOLS, an art supply store, at the following locations:
Ochanomizu store (Tokyo): https://www.tools-shop.jp/shop/ochanomizu/
Osaka Umeda store: https://www.tools-shop.jp/shop/osaka/
Additionally, our toolboxes can be found at Konan, a home improvement store with locations throughout Japan.
However, product availability varies by store, so we recommend purchasing from our website for the best selection.
How can I find a distributor or place a bulk order?
If you are looking for a distributor or would like to place a bulk order, please contact us using the inquiry form below. When contacting us, please include your store name and company details. A sales representative will get back to you.
https://www.toyosteel.jp/en/pages/contact
