User GuideUser Guide

About membership registration

  • About membership registration

    Please enter the required information on the membership registration screen, check the contents on the confirmation screen, and click [Registration Confirm] to register as a member.
    After the registration is completed, the registration contents will be sent to the registered email address. Membership registration is free and no enrollment fee or annual fee is required.

  • Change of registration information

    If you want to change customer information such as address, telephone number, password, etc., please log in and please "Change / Change Registration" of "My Page".

  • If you forget your password

    If you forget the password when registering as a member, you can reissue the password from the screen below.
    Enter the registered e -mail address and temporary password and send an email with the URL of the password change page.
    Access the described URL and change your password.

  • Membership registration cancellation

    If you want to cancel a member registration, you can cancel it from "Change / Change / Change the Registration" on My Page.
    * After canceling, you cannot confirm your order history.
    * If you are currently ordering, please receive the product before canceling.

About payment method

  • Credit settlement

    It will be deployed from the designated account based on the membership agreement of the customer card.

    You can use the following credit cards.
    Card company that can be used: VISA, MasterCard, American Express, JCB
    Please contact your credit card company for details.

  • Other pay

    It supports Shop Pay, Apple Pay, Google Pay, and Amazon Pay.

About Overseas Delivery / Tariffs

    • Countries where delivery is available

      Overseas, it can be delivered to customers in the United States, Singapore, Sweden, Australia, the United Kingdom, Italy, Spain, and New Zealand (update 9/9/2022).
      Toyo Steel is a traditional tool box manufacturer established in Japan in 1969.
      All products purchased from us are delivered directly from our manufacturing plant in Osaka, Japan.
      We sell directly from the manufacturer for safety and security.

    • Delivery company

      The products ordered by the customer will be delivered by FEDEX or DHL or EMS.
      We will select a suitable delivery company for your residence and deliver the product.

    • postage

      【Overseas shipping】

      Overseas shipping

      Shipping processing excludes Saturdays, Sundays, Japanese holidays, year -end and New Year holidays, Golden Week, Obon.In principle, business day after the next dayI will do it.
      After shipping, there are differences depending on the country where you live,We will deliver it in 5 days to 1 week.

      The appropriate shipping fee is calculated based on the volume weight (the amount of space occupied by the luggage for the actual weight).

      Free shipping on orders over $65

      All parcels have individual tracking numbers so you can track your package.
      Please check the tracking number in the shipping notification email.

      All parcels have an individual tracking number.

      We will carefully pack it to prevent damage during transportation.

      Delivery to the above countries and regions will be announced on the website as soon as they are ready.

      Shipping abroad may be charged with tariffs.
      Customs and customs fees will be borne by the customer.
      Please note that we are not responsible for the customs proceedings.

      【Delivery company for Japan】

      Japan Shipping / Online Shop Open Campaign Delivered for free shipping nationwide!

      •  
        0-3,000 yen
        3,000 yen or more
      • Nationwide in Japan
        free shipping
        free shipping
    • Number of delivery days

      * After confirming the completion of the payment, we will ship within 1-2 days (excluding weekends and holidays and long holidays).
      * If your order is concentrated, or if the weather is affected by the bad weather, you may have time to deliver. Please note in advance.
      * Depending on the weather and road conditions, the delivery may be slightly around.
      * Depending on the area, it may not be delivered as specified in the time zone.
      * Please note that we cannot accept cancellations and changes of the product.
      * We do not ship on weekends and holidays, year -end and New Year holidays, long vacations, and our designated holidays.

    • Tariffs

      * Shipping abroad may be charged with tariffs.
      * Customs and customs fees will be borne by the customer.
      * Please note that we are not responsible for the customs proceedings.
      * In the U.S., the total price of the product and shipping costs is taxable at $800 or more (as of 9/30/2022).

    • Precautions about delivery

      If the product is returned due to long -term absence or refusal without contact, or if the returned goods are repeated due to customer reasons, we may not be able to accept orders next time. Please understand.
      * Product shipment will be for each order. The order you received separately will be shipped separately, and we will not be able to ship bundled.
      * Please note that the order will be automatically canceled if the destination is unknown, a long -term absence or a transportation company has passed.

About cancellation / return / exchange

  • Cancel

    Cancellation of the product that has been ordered or changing the contents of the product (adding a product or changing to another product) cannot be accepted.
    Be sure to make sure that you have any mistakes in your order, such as size, color, price, quantity, etc. before your order is completed.

  • Coupon, discount code

    Due to the system, the application of coupons after the order is confirmed is not available. Please note.
    For discount codes exclusive to newsletter subscribers, your zip code must be registered in your membership information.
    (This is because the code is only applicable to overseas residents.)
    Please register your zip code from My Page and complete the purchase procedure.

  • Return / exchange

    Before shipping the product, we will make careful checks, and we will make a thorough product management, but if there is a product defect, we will replace it with a good product (in Japan). Please contact us for overseas customers.

    [Inquiry]
    otoiawase@toyosteel.jp

  • Cases that cannot be accepted or exchanged

    Returns and exchanges are accepted only for defective products. (Please note that cancellation is not accepted in principle.) We are sorry, but we can not accept returns or exchanges. Please note.

    ※One case
    ・ One week after the arrival of the product
    ・ A new one
    ・ Returned goods due to customer's convenience

  • Shipping fee when returning

    We will bear the delivery fee associated with the product and replacement return of "defective products" (please pay by cash on delivery of Sagawa Express). Please note that we do not accept "returned or exchanged" due to customer convenience, such as "different from the image".

  • refund

    In the case of a card payment, the payment will be canceled or the payment amount will be changed to the card company. The refund may be "refund of the month after the debit or the monthly refund" in the event of a withdrawal from a card company.

  • For customers who are refused to receive, long -term absence

    After ordering, there is no notice of cancellation, etc. If you can not deliver the product due to refusal to receive the product or for a long time, we will subtract the following fees and refund processes. If the product is returned due to refusal to receive it or expired of the transportation company for no reason, the following fee will be charged.

    ・ Round -trip delivery shipping fee
    ・ Return administrative fee
    ・ Other actual expenses charged for delivery

    Please note that we will refund after subtracting the above amount.
    Please note that orders from customers who repeat the above acts may be refused.

About the product

  • To use the product safely

    Be careful not to pinch your finger when closing the lid.

    Please refrain from using it outdoors or in places where water is applied.
    Also, do not put wet things. The product may corrode.

    Do not put it near the fire. You may burn.

    Do not put it in a high place or a slope. There is a risk of falling and being injured.

    Do not touch the edge of the lid with your finger. There is a risk of cutting.

    When storing, close the lid and store.

    Attention California residents.
    As a manufacturer distributing products in the State of California, we need to follow California law known as Proposition65, which requires that products containing certain chemicals be labeled to notify consumers of the presence of such chemicals.

    WARNING WARNING: This product contains chemicals known to the State of California to cause cancer and reproductive harm. For more information about Prep65, visit: www.P65Warnings.ca.gov

inquiry

  • About business hours

    Business hours Weekdays 9: 00-15: 30

    Orders are available 24 hours a day, 365 days a year. On Saturdays, Sundays, holidays, and our designated holidays, we will take all the tasks such as inquiries and product shipping.