Please enter the required information on the membership registration screen, check the contents on the confirmation screen, and click [Registration Confirm] to register as a member.
After the registration is completed, the registration contents will be sent to the registered email address. Membership registration is free and no enrollment fee or annual fee is required.

Tap here to signup

If you want to change customer information such as address, telephone number, password, etc., please log in and please "Change / Change Registration" of "My Page".

Click here for My Page

If you forget the password when registering as a member, you can reissue the password from the screen below.
Enter the registered e -mail address and temporary password and send an email with the URL of the password change page.
Access the described URL and change your password.

Click here for password reissue

If you want to cancel a member registration, you can cancel it from "Change / Change / Change the Registration" on My Page.
* After canceling, you cannot confirm your order history.
* If you are currently ordering, please receive the product before canceling.

Click here for My Page

It will be deployed from the designated account based on the membership agreement of the customer card.

You can use the following credit cards.
Card company that can be used: VISA, MasterCard, American Express, JCB
Please contact your credit card company for details.

It supports Shop Pay, Apple Pay, Google Pay, and Amazon Pay.

Cancellation of the product that has been ordered or changing the contents of the product (adding a product or changing to another product) cannot be accepted.
Be sure to make sure that you have any mistakes in your order, such as size, color, price, quantity, etc. before your order is completed.

Due to the system, the application of coupons after the order is confirmed is not available. Please note.
For discount codes exclusive to newsletter subscribers, your zip code must be registered in your membership information.
(This is because the code is only applicable to overseas residents.)
Please register your zip code from My Page and complete the purchase procedure.

Before shipping the product, we will make careful checks, and we will make a thorough product management, but if there is a product defect, we will replace it with a good product (in Japan). Please contact us for overseas customers.

[Inquiry]
otoiawase@toyosteel.jp

Returns and exchanges are accepted only for defective products. (Please note that cancellation is not accepted in principle.) We are sorry, but we can not accept returns or exchanges. Please note.

※One case
・ One week after the arrival of the product
・ A new one
・ Returned goods due to customer's convenience

We will bear the delivery fee associated with the product and replacement return of "defective products" (please pay by cash on delivery of Sagawa Express). Please note that we do not accept "returned or exchanged" due to customer convenience, such as "different from the image".

In the case of a card payment, the payment will be canceled or the payment amount will be changed to the card company. The refund may be "refund of the month after the debit or the monthly refund" in the event of a withdrawal from a card company.

After ordering, there is no notice of cancellation, etc. If you can not deliver the product due to refusal to receive the product or for a long time, we will subtract the following fees and refund processes. If the product is returned due to refusal to receive it or expired of the transportation company for no reason, the following fee will be charged.

・ Round -trip delivery shipping fee
・ Return administrative fee
・ Other actual expenses charged for delivery

Please note that we will refund after subtracting the above amount.
Please note that orders from customers who repeat the above acts may be refused.

Be careful not to pinch your finger when closing the lid.

Please refrain from using it outdoors or in places where water is applied.
Also, do not put wet things. The product may corrode.

Do not put it near the fire. You may burn.

Do not put it in a high place or a slope. There is a risk of falling and being injured.

Do not touch the edge of the lid with your finger. There is a risk of cutting.

When storing, close the lid and store.

Attention California residents.
As a manufacturer distributing products in the State of California, we need to follow California law known as Proposition65, which requires that products containing certain chemicals be labeled to notify consumers of the presence of such chemicals.

WARNING: This product contains chemicals known to the State of California to cause cancer and reproductive harm. For more information about Prep65, visit: www.P65Warnings.ca.gov

Business hours Weekdays 9: 00-15: 30

Orders are available 24 hours a day, 365 days a year. On Saturdays, Sundays, holidays, and our designated holidays, we will take all the tasks such as inquiries and product shipping.

Click here for inquiries