USER GUIDE
About membership registration
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About membership registration
You can register as a member by entering the required information on the member registration screen, confirming the contents on the confirmation screen, and clicking [Confirm registration]. After registration is complete, the registration details will be sent to the registered email address. Membership registration is free and no admission fee or annual membership fee is required.
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Changing registration information
If you want to change your customer information such as your address, phone number, password, etc., please log in and click "Change / Cancel Registration" on "My Page"
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If you forget your password
If you have forgotten your password when you registered as a member, you can reissue your password from the screen below. If you enter your registered e-mail address and temporary password and send it, we will send you an e-mail containing the URL of the password change page. Please access the URL provided and change your password.
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Cancellation of membership registration
If you want to cancel your membership registration, you can cancel it from "Change / Cancel Registration" on My Page.
* After cancellation, you will not be able to check your order history.
* If you are currently ordering an item, please complete the cancellation procedure after receiving the item.
About payment methods
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Credit payment
It will be deducted from the specified account based on the membership agreement of the customer's card. The following credit cards are accepted.
Accepted card companies: Visa, Mastercard, American Express, JCB
Please contact your credit card company for details. -
Other payment methods
Shop Pay, Apple Pay, Google Pay, Amazon Pay.
About product delivery
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Delivery company
Products ordered by customers will be delivered by Sagawa Express in Japan.
Please note that it is not possible for the customer to select a delivery company. -
Shipping
【Delivery company】
We will deliver it by Sagawa Express in Japan.
【Shipping fee】JAPAN / FREE SHIPPING DURING OUR OPENING CAMPAIGN!
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- 0-2,000 JPY
- Over 2,000 JPY
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- JAPAN
- FREE
- FREE
INTERNATIONAL SHIPPING FEE
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- Country
- 0-3,000 JPY
- 3,001-5,000 JPY
- 5,001-10,000 JPY
- 10,001-15,000 JPY
- 15,001-20,000 JPY
- 20,001-30,000 JPY
- 30,001-40,000 JPY
- 40,001-50,000 JPY
- 50,001-60,000 JPY
- 60,001-70,000 JPY
- 70,001-80,000 JPY
- 80,001-90,000 JPY
- 90,001-100,000 JPY
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- USA
- 4,000 JPY
- 5,000 JPY
- 10,000 JPY
- 12,000 JPY
- 15,000 JPY
- 22,500 JPY
- 30,000 JPY
- 37,500 JPY
- 45,000 JPY
- 52,500 JPY
- 60,000 JPY
- 67,500 JPY
- 75,000 JPY
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- Singapore
- 4,000 JPY
- 5,000 JPY
- 10,000 JPY
- 12,000 JPY
- 15,000 JPY
- 22,500 JPY
- 30,000 JPY
- 37,500 JPY
- 45,000 JPY
- 52,500 JPY
- 60,000 JPY
- 67,500 JPY
- 75,000 JPY
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- UAE
- 4,000 JPY
- 6,000 JPY
- 12,000 JPY
- 15,000 JPY
- 19,000 JPY
- 28,350 JPY
- 37,800 JPY
- 47,250 JPY
- 56,700 JPY
- 66,150 JPY
- 75,600 JPY
- 85,050 JPY
- 94,500 JPY
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- Sweden
- 4,000 JPY
- 5,000 JPY
- 10,000 JPY
- 12,000 JPY
- 15,000 JPY
- 22,500 JPY
- 30,000 JPY
- 37,500 JPY
- 45,000 JPY
- 52,500 JPY
- 60,000 JPY
- 67,500 JPY
- 75,000 JPY
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- Australia
- 4,000 JPY
- 5,000 JPY
- 10,000 JPY
- 12,000 JPY
- 15,000 JPY
- 22,500 JPY
- 30,000 JPY
- 37,500 JPY
- 45,000 JPY
- 52,500 JPY
- 60,000 JPY
- 67,500 JPY
- 75,000 JPY
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- United Kingdom
- 4,000 JPY
- 5,000 JPY
- 10,000 JPY
- 12,000 JPY
- 15,000 JPY
- 22,500 JPY
- 30,000 JPY
- 37,500 JPY
- 45,000 JPY
- 52,500 JPY
- 60,000 JPY
- 67,500 JPY
- 75,000 JPY
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- Italy
- 4,000 JPY
- 5,000 JPY
- 10,000 JPY
- 12,000 JPY
- 15,000 JPY
- 22,500 JPY
- 30,000 JPY
- 37,500 JPY
- 45,000 JPY
- 52,500 JPY
- 60,000 JPY
- 67,500 JPY
- 75,000 JPY
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- Spain
- 4,000 JPY
- 5,000 JPY
- 10,000 JPY
- 12,000 JPY
- 15,000 JPY
- 22,500 JPY
- 30,000 JPY
- 37,500 JPY
- 45,000 JPY
- 52,500 JPY
- 60,000 JPY
- 67,500 JPY
- 75,000 JPY
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- Republic of South Africa
- 4,000 JPY
- 6,000 JPY
- 12,000 JPY
- 15,000 JPY
- 19,000 JPY
- 28,350 JPY
- 37,800 JPY
- 47,250 JPY
- 56,700 JPY
- 66,150 JPY
- 75,600 JPY
- 85,050 JPY
- 94,500 JPY
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- New Zealand
- 4,000 JPY
- 5,000 JPY
- 10,000 JPY
- 12,000 JPY
- 15,000 JPY
- 22,500 JPY
- 30,000 JPY
- 37,500 JPY
- 45,000 JPY
- 52,500 JPY
- 60,000 JPY
- 67,500 JPY
- 75,000 JPY
We are ready to deliver to customers in the USA, Singapore, UAE, Sweden, Australia, United Kingdom, Italy, Spain, Republic of South Africa, and New Zealand (updated 8/20/2021).
Delivery to other countries will be announced when available.
Purchases shipped to destinations outside of Japan may be subject to customs duties and fees.
In such cases, customers are responsibl for all cutoms duties and fees.
Please note, TOYO STEEL accepts no responsibility for customs procedures. -
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Delivery schedule
* After confirming the completion of payment, we will ship within 1-2 days (excluding Saturdays, Sundays, holidays and long holidays).
* It may take some time for delivery if orders are concentrated or if the transportation is affected by bad weather. Please note that.
* Delivery may be delayed depending on the weather and road conditions.
* Depending on the area, it may not be possible to deliver as specified in the time zone.
* Please note that we cannot accept cancellations or changes to the product.
* We do not ship on Saturdays, Sundays, holidays, year-end and New Year holidays, long holidays, and holidays designated by our company. -
Precautions for delivery
We may not be able to accept your order from the next time if the item is returned due to a long absence or refusal to receive it without contact, or if the item is returned repeatedly due to customer's convenience. Please understand.
* Products will be shipped per order. Orders received separately will be shipped separately and cannot be shipped together.
* Please note that your order will be automatically canceled if the address is unknown, you are absent for a long period of time, or the storage period of the shipping company has expired.
Cancellation / Return / Exchange
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Cancellation
We cannot accept cancellations of products for which orders have been completed or changes to the contents of the products (addition of products or changes to other products). Please be sure to check the size, color, price, quantity, etc. of your order before completing your order.
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Returns and exchanges
We do careful product checking before shipping the product and take all possible measures to manage the product, but if there is a defect in the product, we will replace it with a non-defective product (in Japan).
IPlease contact if you are overseas customers who have received defect products:
[Contact]
otoiawase@toyosteel.jp -
Cases when we cannot accept returns or exchanges
We accept returns and exchanges only for defective products. (Please note that we do not accept cancellations in principle.) We apologize for the inconvenience, but we cannot accept returns or exchanges for below reasons:
- One week has passed since the product arrived
- Already being used
- Returns due to customer's convenience -
Shipping fee for return
In Japan, we carry the shipping charges for defective products and exchange returns (by Sagawa Express only). Please note that we do not accept "returns or exchanges" due to customer's convenience, such as "product feels different from what I have imagined”.
* If you are oversea customer, case will be different.
Please contact us to following email: otoiawase@toyosteel.jp -
Refund
For refunds, in the case of card payment, the payment will be canceled or the payment amount will be changed to the card company. If the card is withdrawn from the card company, the refund may be "refund the month after the month of withdrawal, or refund the month after the next month".
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For customers who refuse to receive or are absent for a long time
After ordering, if there is no notification such as cancellation and we cannot deliver the item due to refusal of receipt or long absence, we will process the refund after deducting the following fee for delivery, our shop is legitimate. If the item is returned due to refusal of receipt, expiration of storage of the shipping company, etc. for no reason, the following charges will be charged.
- Round-trip shipping fee
- Return handling fee
- Other actual handling fees for delivery
Please note that the refund will be made after deducting the above amount.
Please note that we may not be able to accept orders from customers who repeat the above actions.
Contact TOYO STEEL
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TOYO STEEL’s Business hour
Our business hours: Weekdays 9: 00-15: 30.
We accept your orders 24 hours a day, 365 days a year.
On Saturdays, Sundays, national holidays, and holidays designated by us, all operations such as replying to inquiries and shipping products will be closed.