USER GUIDE

About membership registration

  • About membership registration

    You can register as a member by entering the required information on the member registration screen, confirming the contents on the confirmation screen, and clicking [Confirm registration]. After registration is complete, the registration details will be sent to the registered email address. Membership registration is free and no admission fee or annual membership fee is required.

  • Changing registration information

    If you want to change your customer information such as your address, phone number, password, etc., please log in and click "Change / Cancel Registration" on "My Page"

  • If you forget your password

    If you have forgotten your password when you registered as a member, you can reissue your password from the screen below. If you enter your registered e-mail address and temporary password and send it, we will send you an e-mail containing the URL of the password change page. Please access the URL provided and change your password.

  • Cancellation of membership registration

    If you want to cancel your membership registration, you can cancel it from "Change / Cancel Registration" on My Page.
    * After cancellation, you will not be able to check your order history.
    * If you are currently ordering an item, please complete the cancellation procedure after receiving the item.

About payment methods

  • Credit payment

    It will be deducted from the specified account based on the membership agreement of the customer's card. The following credit cards are accepted.

    Accepted card companies: Visa, Mastercard, American Express, JCB
    Please contact your credit card company for details.

  • Other payment methods

    Shop Pay, Apple Pay, Google Pay, Amazon Pay.

About product delivery

  • Delivery company

    Products ordered by customers will be delivered by Sagawa Express in Japan.
    Please note that it is not possible for the customer to select a delivery company.

  • Shipping

    【Delivery company】
    We will deliver it by Sagawa Express in Japan.

    【Shipping fee】

    JAPAN / FREE SHIPPING DURING OUR OPENING CAMPAIGN!

    •  
      0-2,000 JPY
      Over 2,000 JPY
    • JAPAN
      FREE
      FREE

    INTERNATIONAL SHIPPING FEE

    • Country
      0-3,000 JPY
      3,001-5,000 JPY
      5,001-10,000 JPY
      10,001-15,000 JPY
      15,001-20,000 JPY
      20,001-30,000 JPY
      30,001-40,000 JPY
      40,001-50,000 JPY
      50,001-60,000 JPY
      60,001-70,000 JPY
      70,001-80,000 JPY
      80,001-90,000 JPY
      90,001-100,000 JPY
    • USA
      4,000 JPY
      5,000 JPY
      10,000 JPY
      12,000 JPY
      15,000 JPY
      22,500 JPY
      30,000 JPY
      37,500 JPY
      45,000 JPY
      52,500 JPY
      60,000 JPY
      67,500 JPY
      75,000 JPY
    • Singapore
      4,000 JPY
      5,000 JPY
      10,000 JPY
      12,000 JPY
      15,000 JPY
      22,500 JPY
      30,000 JPY
      37,500 JPY
      45,000 JPY
      52,500 JPY
      60,000 JPY
      67,500 JPY
      75,000 JPY
    • UAE
      4,000 JPY
      6,000 JPY
      12,000 JPY
      15,000 JPY
      19,000 JPY
      28,350 JPY
      37,800 JPY
      47,250 JPY
      56,700 JPY
      66,150 JPY
      75,600 JPY
      85,050 JPY
      94,500 JPY
    • Sweden
      4,000 JPY
      5,000 JPY
      10,000 JPY
      12,000 JPY
      15,000 JPY
      22,500 JPY
      30,000 JPY
      37,500 JPY
      45,000 JPY
      52,500 JPY
      60,000 JPY
      67,500 JPY
      75,000 JPY
    • Australia
      4,000 JPY
      5,000 JPY
      10,000 JPY
      12,000 JPY
      15,000 JPY
      22,500 JPY
      30,000 JPY
      37,500 JPY
      45,000 JPY
      52,500 JPY
      60,000 JPY
      67,500 JPY
      75,000 JPY
    • United Kingdom
      4,000 JPY
      5,000 JPY
      10,000 JPY
      12,000 JPY
      15,000 JPY
      22,500 JPY
      30,000 JPY
      37,500 JPY
      45,000 JPY
      52,500 JPY
      60,000 JPY
      67,500 JPY
      75,000 JPY
    • Italy
      4,000 JPY
      5,000 JPY
      10,000 JPY
      12,000 JPY
      15,000 JPY
      22,500 JPY
      30,000 JPY
      37,500 JPY
      45,000 JPY
      52,500 JPY
      60,000 JPY
      67,500 JPY
      75,000 JPY
    • Spain
      4,000 JPY
      5,000 JPY
      10,000 JPY
      12,000 JPY
      15,000 JPY
      22,500 JPY
      30,000 JPY
      37,500 JPY
      45,000 JPY
      52,500 JPY
      60,000 JPY
      67,500 JPY
      75,000 JPY
    • Republic of South Africa
      4,000 JPY
      6,000 JPY
      12,000 JPY
      15,000 JPY
      19,000 JPY
      28,350 JPY
      37,800 JPY
      47,250 JPY
      56,700 JPY
      66,150 JPY
      75,600 JPY
      85,050 JPY
      94,500 JPY
    • New Zealand
      4,000 JPY
      5,000 JPY
      10,000 JPY
      12,000 JPY
      15,000 JPY
      22,500 JPY
      30,000 JPY
      37,500 JPY
      45,000 JPY
      52,500 JPY
      60,000 JPY
      67,500 JPY
      75,000 JPY

    We are ready to deliver to customers in the USA, Singapore, UAE, Sweden, Australia, United Kingdom, Italy, Spain, Republic of South Africa, and New Zealand (updated 8/20/2021).

    Delivery to other countries will be announced when available.

    Purchases shipped to destinations outside of Japan may be subject to customs duties and fees.
    In such cases, customers are responsibl for all cutoms duties and fees.
    Please note, TOYO STEEL accepts no responsibility for customs procedures.

  •  Delivery schedule

    * After confirming the completion of payment, we will ship within 1-2 days (excluding Saturdays, Sundays, holidays and long holidays).
    * It may take some time for delivery if orders are concentrated or if the transportation is affected by bad weather. Please note that.
    * Delivery may be delayed depending on the weather and road conditions.
    * Depending on the area, it may not be possible to deliver as specified in the time zone.
    * Please note that we cannot accept cancellations or changes to the product.
    * We do not ship on Saturdays, Sundays, holidays, year-end and New Year holidays, long holidays, and holidays designated by our company.

  • Precautions for delivery

    We may not be able to accept your order from the next time if the item is returned due to a long absence or refusal to receive it without contact, or if the item is returned repeatedly due to customer's convenience. Please understand.

    * Products will be shipped per order. Orders received separately will be shipped separately and cannot be shipped together.
    * Please note that your order will be automatically canceled if the address is unknown, you are absent for a long period of time, or the storage period of the shipping company has expired.

Cancellation / Return / Exchange

  • Cancellation

    We cannot accept cancellations of products for which orders have been completed or changes to the contents of the products (addition of products or changes to other products). Please be sure to check the size, color, price, quantity, etc. of your order before completing your order.

  • Returns and exchanges

    We do careful product checking before shipping the product and take all possible measures to manage the product, but if there is a defect in the product, we will replace it with a non-defective product (in Japan).

    IPlease contact if you are overseas customers who have received defect products:

    [Contact]
    otoiawase@toyosteel.jp

  • Cases when we cannot accept returns or exchanges

    We accept returns and exchanges only for defective products. (Please note that we do not accept cancellations in principle.) We apologize for the inconvenience, but we cannot accept returns or exchanges for below reasons:

    - One week has passed since the product arrived
    - Already being used
    - Returns due to customer's convenience

  • Shipping fee for return

    In Japan, we carry the shipping charges for defective products and exchange returns (by Sagawa Express only). Please note that we do not accept "returns or exchanges" due to customer's convenience, such as "product feels different from what I have imagined”.
    * If you are oversea customer, case will be different.
    Please contact us to following email: otoiawase@toyosteel.jp

  • Refund

    For refunds, in the case of card payment, the payment will be canceled or the payment amount will be changed to the card company. If the card is withdrawn from the card company, the refund may be "refund the month after the month of withdrawal, or refund the month after the next month".

  • For customers who refuse to receive or are absent for a long time

    After ordering, if there is no notification such as cancellation and we cannot deliver the item due to refusal of receipt or long absence, we will process the refund after deducting the following fee for delivery, our shop is legitimate. If the item is returned due to refusal of receipt, expiration of storage of the shipping company, etc. for no reason, the following charges will be charged.

    - Round-trip shipping fee
    - Return handling fee
    - Other actual handling fees for delivery

    Please note that the refund will be made after deducting the above amount.
    Please note that we may not be able to accept orders from customers who repeat the above actions.

Contact TOYO STEEL

  • TOYO STEEL’s Business hour

    Our business hours: Weekdays 9: 00-15: 30.

    We accept your orders 24 hours a day, 365 days a year.
    On Saturdays, Sundays, national holidays, and holidays designated by us, all operations such as replying to inquiries and shipping products will be closed.