It will be deployed from the designated account based on the membership agreement of the customer card.

You can use the following credit cards.
Card company that can be used: VISA, MasterCard, American Express, JCB
Please contact your credit card company for details.

It supports Shop Pay, Apple Pay, Google Pay, Paidy and Paypal.

All items sold in our store have passed our manufacturer quality inspection and meet our quality standards.
Due to the structure of the product, areas where the handle comes into contact with the body may be more prone to minor paint wear.
In addition, small surface scratches, paint irregularities, uneven textures, or tiny fibers on the coating may be present.
Please note that these characteristics occur naturally during the manufacturing process and are considered normal under our quality standards. They are not regarded as defects.

Our return policy is to accept returns within 7 days of receipt. If you do not contact us within 7 days of receiving the item, we will not be able to issue a refund or exchange for any reason.
*Some items, such as gift cards, are non-returnable.

As a condition of returning an item, the item must be unused and in the same condition in which it was received. Please be sure to return the item in the same packaging materials used when you received the item.
Returns must be sent by a shipping method with a tracking number to our shipping address in Japan as shown on the invoice.
(If the package is returned to a location other than the original shipping address, it will not be considered a return and the customer will be responsible for the cost of reshipping the package to the correct address).
We are not responsible for any damage or loss during return shipping.

Although we carefully check our items before shipping and take every precaution to ensure item management, in the unlikely event of a defective item, please contact us at "otoiawase@toyosteel.jp" within 7 days.
Please include a photo to prove that the item is different or defective.
We will accept returns if the item is clearly different from the description on the item page. Damage caused by customs clearance or customer use will not be considered.
If the return is due to our error (e.g. a defective item was received), we will cover the shipping costs.

If you wish to return your order after it has arrived, we will only accept returns and refunds within 7 days of receipt and only if the item is unused.
In this case, please note that you will be responsible for the shipping cost of the returned merchandise and the bank transfer fee for the refund.
We will not accept returns or refunds if the item is shipped freight collect.
Upon receipt and verification of your return, we will send you an email confirming receipt of the returned merchandise. You will also be notified if your refund is approved or denied.
If approved, a refund will be processed and automatically applied within a certain number of days.
(We will deduct 3% from the amount paid and refund the balance.)
*Please note that customs duties are not refundable.
*We do not accept returns or exchanges due to color differences between the product photo and the actual product (except for items delivered in error).

However, the following circumstances will result in a non-refund or partial refund.
* Items with obvious signs of use.
* Items that are not in their original condition and are damaged or partially missing for reasons beyond our control.
* Items returned more than 7 days after delivery.

Please contact your credit card company or payment service for the refund date and method after the refund process has been applied.

Please copy the following template and include it in the body of your e-mail, indicating whether it is a " Defective Items" or "Personal Reasons".

[Template]
Title: Return Contact: #00000 (order number)
*You may also use the contact form on the website.

1. order number:
2. name:
3. e-mail address:
4. selection: " Defective Items " or " Personal Reasons"
5. reason:
6. comments:
*We may ask you again depending on the details.

Contact: otoiawase@toyosteel.jp

We cannot cancel orders that have already been completed or change the contents of an order (add items or change to other items).
Please confirm that your order is correct before finalizing your order.
However, we will only accept cancellations within 30 minutes of an order being placed and before the order is shipped.
In the event of an unavoidable cancellation, we will deduct 3% from the amount paid and refund the balance. Please note that we may not be able to accept cancellations after the order has been shipped, depending on when you contact us.

For system reasons, we are unable to apply the coupon after the order has been confirmed. Please understand this in advance.
In principle, you must register as a member to use coupons. If you are unable to use coupons, please be sure to register your information according to the following procedure.
(Coupons are differentiated according to the address registered in the member information. To distinguish the coupons, please register your address from "Confirm Address" on the My Page below after registering as a member).
https://www.toyosteel.jp/en/account

[Overseas Customers]
For coupons limited to e-mail magazine subscribers, it is necessary to register the address.
After registering, please register your address from the following My Page.
https://www.toyosteel.jp/en/account