About Overseas Delivery
Overseas, we can deliver to customers in the USA, Singapore, Sweden, Australia, UK, Italy, Spain, New Zealand,Canada,Euro area*1 and South Korea(update 2023/11/03).
Toyo Steel is a traditional tool box manufacturer established in Japan in 1969.
All products purchased from us are delivered directly from our manufacturing plant in Osaka, Japan.
We sell directly from the manufacturer for safety and security.
☆We cannot deliver to P.O.BOX.
*1 Please check the USER GUIDE for detailed shipping countries.
Delivery companies
FEDEX
DHL
EMS
We will select a suitable delivery company for your residence and deliver the product.
Shipping
Shipping processing excludes Saturdays, Sundays, Japanese holidays, year -end and New Year holidays, Golden Week, Obon.In principle, business day after the next day
After shipping, there are differences depending on the country where you live,We will deliver it in 3 days to 6 days.
USA:Free shipping on orders over 65USD
Canada:Free shipping on orders over 70CAD
Australia:Free shipping on orders over 125AUD
New Zealand:Free shipping on orders over 130NZD
United Kingdom:Free shipping on orders over 65GBP
Euro area:Free shipping on orders over 75EUR
*European countries outside the Eurozone are not eligible for delivery.
Other countries: No free shipping is available.
*The unit price per item is set lower because of the lack of free shipping.
*For countries where shipping is free for purchases over a certain amount, a portion of the shipping cost is included in the product price, so although there is a price difference with other countries, the actual amount paid by the customer is not significantly different.
All parcels have individual tracking numbers so you can track your package.
We will wrap the product carefully to prevent damage during transportation.
Return
Our return policy is to accept returns within 7 days of receipt. If you do not contact us within 7 days of receiving the item, we will not be able to issue a refund or exchange for any reason.
As a condition of returning an item, the item must be unused and in the same condition in which it was received.
Please check the "About return" section of the page linked below and follow the instructions to complete the return procedure.
https://www.toyosteel.jp/en/pages/user-guide
Cancellation
We cannot cancel orders that have already been completed or change the contents of an order (add items or change to other items).
Please confirm that your order is correct before finalizing your order.
However, we will only accept cancellations within 30 minutes of an order being placed and before the order is shipped.
Tariffs
Shipping abroad may be charged with tariffs.
*In the U.S., the total price of the product and shipping costs is taxable at $800 or more (as of 9/30/2022).
*We are temporarily suspending the tax payment agent service that we have been providing for international customers outside of the United States. As a result, unexpected payment may occur upon receipt. (As of 7/25/2024)
*Customs and customs fees will be borne by the customer.Please note that we are not responsible for the customs proceedings.
Credit settlement
It will be deployed from the designated account based on the membership agreement of the customer card.
You can use the following credit cards.
Card company that can be used: VISA, MasterCard, American Express, JCB
Please contact your credit card company for details.
Other pay
It supports Shop Pay, Apple Pay, Google Pay, Paidy, Paypal and Amazon Pay.
About Overseas Delivery
Overseas, we can deliver to customers in the USA, Singapore, Sweden, Australia, UK, Italy, Spain, New Zealand,Canada,Euro area*1 and South Korea(update 2023/11/03).
Toyo Steel is a traditional tool box manufacturer established in Japan in 1969.
All products purchased from us are delivered directly from our manufacturing plant in Osaka, Japan.
We sell directly from the manufacturer for safety and security.
☆We cannot deliver to P.O.BOX.
*1 Please check the USER GUIDE for detailed shipping countries.
Delivery companies
FEDEX
DHL
EMS
We will select a suitable delivery company for your residence and deliver the product.
Shipping
Shipping processing excludes Saturdays, Sundays, Japanese holidays, year -end and New Year holidays, Golden Week, Obon.In principle, business day after the next day
After shipping, there are differences depending on the country where you live,We will deliver it in 3 days to 6 days.
USA:Free shipping on orders over 65USD
Canada:Free shipping on orders over 70CAD
Australia:Free shipping on orders over 125AUD
New Zealand:Free shipping on orders over 130NZD
United Kingdom:Free shipping on orders over 65GBP
Euro area:Free shipping on orders over 75EUR
*European countries outside the Eurozone are not eligible for delivery.
Other countries: No free shipping is available.
*The unit price per item is set lower because of the lack of free shipping.
*For countries where shipping is free for purchases over a certain amount, a portion of the shipping cost is included in the product price, so although there is a price difference with other countries, the actual amount paid by the customer is not significantly different.
All parcels have individual tracking numbers so you can track your package.
We will wrap the product carefully to prevent damage during transportation.
Return
Our return policy is to accept returns within 7 days of receipt. If you do not contact us within 7 days of receiving the item, we will not be able to issue a refund or exchange for any reason.
As a condition of returning an item, the item must be unused and in the same condition in which it was received.
Please check the "About return" section of the page linked below and follow the instructions to complete the return procedure.
https://www.toyosteel.jp/en/pages/user-guide
Cancellation
We cannot cancel orders that have already been completed or change the contents of an order (add items or change to other items).
Please confirm that your order is correct before finalizing your order.
However, we will only accept cancellations within 30 minutes of an order being placed and before the order is shipped.
Tariffs
Shipping abroad may be charged with tariffs.
*In the U.S., the total price of the product and shipping costs is taxable at $800 or more (as of 9/30/2022).
*We are temporarily suspending the tax payment agent service that we have been providing for international customers outside of the United States. As a result, unexpected payment may occur upon receipt. (As of 7/25/2024)
*Customs and customs fees will be borne by the customer.Please note that we are not responsible for the customs proceedings.
Credit settlement
It will be deployed from the designated account based on the membership agreement of the customer card.
You can use the following credit cards.
Card company that can be used: VISA, MasterCard, American Express, JCB
Please contact your credit card company for details.
Other pay
It supports Shop Pay, Apple Pay, Google Pay, Paidy, Paypal and Amazon Pay.
