About Overseas Delivery
Toyo Steel is a traditional tool box manufacturer established in Japan in 1969.
All products purchased from us are delivered directly from our manufacturing plant in Osaka, Japan.
We sell directly from the manufacturer for safety and security.
Countries where delivery is available
Overseas, it can be delivered to customers in the United States, Singapore, Sweden, Australia, the United Kingdom, Italy, Spain, and New Zealand (update 9/9/2022).
Delivery to the above countries and regions will be announced on the website as soon as they are ready.
Delivery companies
FEDEX
DHL
EMS
We will select a suitable delivery company for your residence and deliver the product.
Shipping
Shipping processing excludes Saturdays, Sundays, Japanese holidays, year -end and New Year holidays, Golden Week, Obon.In principle, business day after the next dayI will do it.
After shipping, there are differences depending on the country where you live,We will deliver it in 5 days to 1 week.
However, depending on the order, delivery may take longer than usual due to delays during air transportation, customs inspections, or unforeseen circumstances outside of Toyo Steel's jurisdiction.
Free shipping on orders over $65
All parcels have individual tracking numbers so you can track your package.
Please check the tracking number in the shipping notification email.
We will wrap the product carefully to prevent damage during transportation.
Return / exchange
Before shipping the product, we will make careful checks, and we will make a thorough product management, but if there is a product defect, we will replace it with a good product (in Japan). Please contact us for overseas customers.
[Inquiry]
otoiawase@toyosteel.jp
Cases that cannot be accepted or exchanged
Returns and exchanges are accepted only for defective products. (Please note that cancellation is not accepted in principle.)
※One case
・ One week after the arrival of the product
・ A new one
・ Returned goods due to customer's convenience
Shipping fee when returning
We will bear the delivery fee associated with the product and replacement return of "defective products". Please note that we do not accept "returned or exchanged" due to customer convenience, such as "different from the image".
Tariffs
Shipping abroad may be charged with tariffs.
* Customs and customs fees will be borne by the customer.
Please note that we are not responsible for the customs proceedings.
In the U.S., the total price of the product and shipping costs is taxable at $800 or more (as of 9/30/2022).
About Overseas Delivery
Toyo Steel is a traditional tool box manufacturer established in Japan in 1969.
All products purchased from us are delivered directly from our manufacturing plant in Osaka, Japan.
We sell directly from the manufacturer for safety and security.
Countries where delivery is available
Overseas, it can be delivered to customers in the United States, Singapore, Sweden, Australia, the United Kingdom, Italy, Spain, and New Zealand (update 9/9/2022).
Delivery to the above countries and regions will be announced on the website as soon as they are ready.
Delivery companies
FEDEX
DHL
EMS
We will select a suitable delivery company for your residence and deliver the product.
Shipping
Shipping processing excludes Saturdays, Sundays, Japanese holidays, year -end and New Year holidays, Golden Week, Obon.In principle, business day after the next dayI will do it.
After shipping, there are differences depending on the country where you live,We will deliver it in 5 days to 1 week.
However, depending on the order, delivery may take longer than usual due to delays during air transportation, customs inspections, or unforeseen circumstances outside of Toyo Steel's jurisdiction.
Free shipping on orders over $65
All parcels have individual tracking numbers so you can track your package.
Please check the tracking number in the shipping notification email.
We will wrap the product carefully to prevent damage during transportation.
Return / exchange
Before shipping the product, we will make careful checks, and we will make a thorough product management, but if there is a product defect, we will replace it with a good product (in Japan). Please contact us for overseas customers.
[Inquiry]
otoiawase@toyosteel.jp
Cases that cannot be accepted or exchanged
Returns and exchanges are accepted only for defective products. (Please note that cancellation is not accepted in principle.)
※One case
・ One week after the arrival of the product
・ A new one
・ Returned goods due to customer's convenience
Shipping fee when returning
We will bear the delivery fee associated with the product and replacement return of "defective products". Please note that we do not accept "returned or exchanged" due to customer convenience, such as "different from the image".
Tariffs
Shipping abroad may be charged with tariffs.
* Customs and customs fees will be borne by the customer.
Please note that we are not responsible for the customs proceedings.
In the U.S., the total price of the product and shipping costs is taxable at $800 or more (as of 9/30/2022).
